Tervis Reviews
Based on 2 customer reviews from our shopper community, Tervis's overall rating is 5.0 out of 5 stars and 100% of reviewers recommend this brand, which indicates that most consumers are generally satisfied with their purchases.
2 Reviews
Overall Rating
5 Stars
2
4 Stars
0
3 Stars
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2 Stars
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1 Star
0
Good Value
0.0
Price & Quality
0.0
Shipping & Delivery
0.0
Customer Service
0.0
Return Policy
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All Reviews (2)
smallcat179
December 26, 2020
"Great product and timely shipping"
Ordered a photo tumbler (with numerous photos) from Tervis on 11/30/20. They shipped it on 12/16/20 vis USPS First Class and I received it on 12/23 -- in time for Christmas. The tumbler turned out great! Love it!
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bigpeacock197
November 29, 2016
"Great Quality and excellent Customer Service."
Recently had to exchange two mugs (I'd purchased less than a year ago) due to condensation and cracking. I was able to make the exchange locally at my area Tervis store, rather than returning items to the website. It was fast, easy. And allowed me to continue using mugs. I have purchased only plain glassware and am very pleased. I have just ordered a logo'd ice bucket. Will let you know how that goes...
Just a few suggestions, after reading comments from others.
1. Always contact Tervis(or any other company) by phone. Request an e-mail with instructions for returning items. Be throrough in asking just what needs to be returned (cup/lid/tongs?) also, ask what the turn-around time is for the current period.
2. Inquire as to whether items can be returned / exchanged at one of their box stores and whether such a store is located near you.
3. Should you gift a Tervis (or any other item) ask for a gift receipt for your recipient. If they do not offer one, ask how the recipient can exchange item?
I hope these pointers help everyone to have a pleasant experience. I do not work for this company (nor any other!) however, I realize that good customer service sometimes involves due diligence on the customer's part.
Just a few suggestions, after reading comments from others.
1. Always contact Tervis(or any other company) by phone. Request an e-mail with instructions for returning items. Be throrough in asking just what needs to be returned (cup/lid/tongs?) also, ask what the turn-around time is for the current period.
2. Inquire as to whether items can be returned / exchanged at one of their box stores and whether such a store is located near you.
3. Should you gift a Tervis (or any other item) ask for a gift receipt for your recipient. If they do not offer one, ask how the recipient can exchange item?
I hope these pointers help everyone to have a pleasant experience. I do not work for this company (nor any other!) however, I realize that good customer service sometimes involves due diligence on the customer's part.
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